#0056 Contract Cleaning Quality Control

Once you have some cleaning contracts, you surely want to keep these contracts (account) year after year. Some contract cleaning companies have been cleaning the same buildings for 10, 15 and even 20 years. They keep these acounts because they have quality control and customer approval. This video explains how top management inspections assure quality control and keep your company ahead of competition. Also discusses inspections by operations manager and area supervisors. Discusses handling of complaints, inspection traps and how inspections relate to the cleaning staff.